It’s probably a good thing because your average Joe Public can’t write the bug report to save their life.

You get titles like “It’s broken and not working”. If you are very lucky you’ll also get a screenshot where everything looks absolutely fine and with absolutely no context as to what the problem supposedly is. The reason technical savvy people can write good bug reports is because they disproportionately work in IT and see terrible support tickets everyday, and know what not to do.

For example, if you’re reporting that outlook will not load it’s possibly a good idea to give a phone number and not an email address for contact purposes. Just a thought.