That is true for outsourcing companies, but not true for product companies usually.
No idea what you are talking about. Product companies are exactly what I am referring to. Some director signs off on the purchase, probably has never even seen the software. But he has seen the sales pitch. That is what the C suite of small companies are for, mingling with the decision makers.
I think it’s equally true for product companies. Do you know how hard it is to get a company to prioritize bug fixing over feature work? Shy of a user revolt, or a friend of the CEO reporting an issue, bugs are almost always second priority or lower.
depends on how bad and widespread the bug is. Also if there are just to many they will do a bug squashing program increment. at least places I have worked have.
But not at the software companies that require monthly subscriptions, right? They get money every month, so they have lots of incentive to fix all the bugs. Right? … Right? /s
I’d say this strongly depends on the industry.
In an entertainment or ad sales product, I’d completely agree with you.
In a medical or financial product, the bug will take precedence.
You wish it was like that in the medical industry, but it absolutely is not
I work in the medical industry. Any software that controls any device or reports any data used in the OR is absolutely treated this way.
Not in my experience. Unless maybe if it causes loss of funds or other security issues, which usually get a fair response.
Medical? Your funny. Healthcare software is the worst. There is a reason the stuff that matters is decades old. Cause the new stuff rarely works. And the rest… tell me again why I have to fill out the same forms year after year, and they never populate with my previous answers? Or why I have to tell them my 2 year old son isn’t menstruating or hasn’t stolen a car yet (on the same form no less). The software is so hard to use the providers have given up.
