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Yeah, sounds like the more mature Plex backend might just be better for your use case. But just because I’m curious are you running Jellyfin as an app or in docker? And is your Synology Intel based or AMD, as the latter will only do software transcoding and probably easily overwhelm a NAS CPU.
Running as a socket container - I don’t think there’s a native Synology package for Jellyfin. This is an Intel Synology.