Yup, but that doesn’t change how much I trust the hardware. I’m never going to buy from them, but I do think their phone hardware is decent. If I buy a Linux phone, it’ll be a PinePhone.

Purism is slowly correcting course regarding refund policies, but meaningful improvements take time. Also, the letter from “Purism” to Rossmann came from a Purism volunteer who had no authority to publicly represent the company.