Maybe I shouldn’t be as pissed as I am but, for me, I like using my Apple card for autopay because I get 3% back with T-Mobile charges. What I like to do is use my CCs to max my rewards / cash back and then pay off my card each month.
Maybe I’m overreacting, but I’m not happy about this. Of course I don’t want to pay an additional $40 a month on my phone bill so yes, I’m switching autopay to a Privacy card, but F—, man.
Okay, I’m done lol
Edit 6/6/1023: So I made a new virtual card but when I add it to my T-Mobile account the site adds it and says it’s not supported for the discount. They’re going to force me to enter a physical debit card or bank account or pay an additional $40/month.
T-Mobile really has been sucking with their service strength in NY. But they’re doing very well at driving me crazy.
I do not link my bank account to vendors like this. Discounts aren’t worth it, in time cost alone, when something goes wrong and you have to recoup your money.
I’ll autopay off a CC and pay that. Or pay monthly manually. Those are the choices, full stop.
It’s easier to handle fraud or theft with a CC who hasn’t gotten their money yet.
T-Mobile doesn’t even let me setup auto pay. I’m a Sprint customer that got converted. Sprint app no longer works, T-Mobile doesn’t recognize me.
I still get the removed but it makes me pay manually, using the short code from the phone app… And since I can’t see it get into the account, can’t pay off or buy my current phone.
Once I get time off near August I hope to deal with that. And after, may just switch to something like mint. Hardly use any data, text, or talk, just needed phone financing and insurance.
Makes me glad that mobiles are mostly prepaid here. Port my number to any operator in 24 hours, recharge and go!
Same. If I wasn’t still getting Hulu for free I’d be out
Does nobody here know about privacy.com?
I don’t think that’s considered a debit card.
Funny thing is that privacy.com is funded by squatting on the CC interchange fees, while CC fees is precisely what T-mobile is trying to avoid by switching to ACH.
This text message is the fake scam link people click on before discovering a bunch of card fraud and having to call their bank to dispute a charge. Do not click that link. Call T-Mobile using their official phone number online and verify it’s not a phishing attack before doing anything.
Edit. People in the comments saying it’s legit. If true, TMobile chose the shadiest way to send these messages out. It’s just good practice to never click on unsolicited links before making sure it’s not phishing.
Scams are fun to analyze, unfortunately, this is legit and not fun at all
It’s legit, is sent from the same shortcode that account updates and such get sent from, and their official app also has notices about it.
Don’t really see anything wrong with the way they did it.
I had nothing but deteriorating service and escalating fees from them. So glad to have switched away!
It’s crazy, they were doing good. Then, past several months, garbage.
Who’d you switch to?
I switched to Mint Mobile several years ago (god, like 5 years ago now?) and haven’t looked back since
Yes, I tried Mint for a little bit and was very excited but I had poor signal for the short period I tested it. I admittedly did not go everywhere I go for business and travel so it’s not a fair review. Around where are you located, do you find good signal? Is it comparable to mainstream carriers?
T-mobile bought Mint mobile back in March, so welcome back to T-Mobile
Boost or US Mobile are the new Mint. Think Boost actually has a chance of hanging around for a while since they are owned by Dish who is building out their own network of towers (think they just hit coverage of 70% of US). They also use both T-Mobile and AT&T for roaming with their rainbow sims, which is extremely rare. US Mobile is a Verizon MVNO… their “unlimited” package has the same priority as post-paid Verizon customers for the first 30gb each month, but I’m afraid they’re eventually going to get bought out by Verizon ala Mint.
I’m pretty happy with Google Fi. I realize it’s Google, which isn’t great, but at least they deliver exactly what they say they will and the price is always exactly as advertised.
I wouldn’t be at all surprised if they are taking a loss on it just to gain market share. They can afford it.
Ting. They rent/use Verizon and t-mobile towers I believe. The coverage is fine and the prices are way lower.
Sounds good! I’ll check it out.
Xfinity is doing the same shit. I keep getting emails “reminding” me. I’m not sure what difference it makes to either company. I’m not so much mad as annoyed.
Credit cards charge the companies fees. Your $100 bill payment might only be $98 once it gets to them, because Visa/MC/etc took $2. But most importantly, it strips away any protection you have against incorrect charges. With a credit card on file, you can dispute charges, even demand a charge-back. But with a debit card or bank transfer? Your money is gone, too bad for you.
You can absolutely dispute incorrect debit card transactions and receive your money back. Here’s instructions for Chase Bank for example: https://www.chase.com/digital/customer-service/helpful-tips/personal-banking/desktop/dispute-transaction It’s just that the time limits for reporting are tighter - 60 days for Chase debit IIRC.
My guess is that they have lower processing fees with a debit card or bank transfer vs cc’s.
Im not happy having to give my debit card. T Mobile keeps having data breaches and I’m not going to give up the safety of using a credit card. May be looking for a new carrier soon.
This is exactly why I am pissed about this. T-Mobile has been hacked over and over again, they can not be trusted with my bank info. In the time I’ve been a customer my data has been stolen at least 3 times. Giving them your actual bank info instead of a credit card is a terrible idea, they are not competent enough to keep it secure.
Same. I hate giving raw credit card numbers out. That’s why I use Privacy - it links to your bank account and you can generate a credit card number on the fly, with limits.
Eww yeah their whole data infrastructure is sketchy af. I used them in the past (just in time to make sure all my data was in their hands when it was breached) and doing simple billing changes were way more confusing than it should have been because their whole system is like a decade behind.
I’ve had my identity stolen multiple times over the years, and have had to deal with fraudulent IRS tax returns and at least 5 attempts to take credit cards out in my name. One of the data breaches that impacted me was the federal government (search for the office of personnel management or OPM data breach for details) and that got me over 10 years, and potentially lifetime protection from a really good credit & identity monitoring company.
I will NEVER willingly hand out my banking or debit card info to third parties. If fraud occurs it’s much easier to deal with a credit car company, so I’d much rather pay that way than save a little time and/or money.
A big reason I use credit cards for payments is the protection I get when things go wrong. Charge up my card and I can dispute, charge up my bank account and I’m out that money until the bank resolves the issue.
I’m not defending T-Mobile, but you just outlined why they are making this change. People are abusing the system by disputing charges valid or otherwise. Banks require a higher burden of proof to return funds, where most credit cards will immediately revoke the money from the merchant if you file a dispute and it might cost the merchant more to fight it than to just let it go.
Again not defending T-Mobile, they do have a bad track record with data privacy and could have handled this in a different way. For example, being able to use a credit card for auto pay could be a loyalty bonus for long term customers or after completing a certain number of on time payments. Another option that could be good for T-Mobile and customers would be to partner with a Credit Card provider to offer a card with cash back perks. T-Mobile could work with the provider to tweak the dispute terms more in their favor and the customer could get a cash rewards card and wireless service with a single credit check.
How do you know they are doing this because people are abusing charge backs? It doesn’t really make sense to me in the context of auto payment on a phone bill where there’s a contract and pattern of regular payments.
It’s because the CC companies charge out the ass to be a payment processor towards T-Mobile (and all other companies). I’m reasonably certain we’ll see many companies outright refusing to accept credit cards within 10 years.
This is something the EU got right by limiting interchange fees to 0.5% rather than the 3%+ in the US. It stopped companies charging consumers extra for credit transactions and also stopped weird outcomes where airlines and hotel companies became more interested in their branded credit cards than in providing an actual service.
Yes, but did it also lower prices? If it doesn’t, I’d rather trust in my ability to maximize the cash back from that 1-3%.
If prices just went down by an equivalent amount, sure.
Exactly. That’s why I was saying maybe I’m overreacting because I kind of get it… But still.
Huh, I only get a $30 discount for autopay
Y’all are getting discounts for autopay?? 😩
It’s per line. Which is even more infuriating. They aren’t charging you 4 times for 4 lines. They are clawing back money for more profit
Maybe it’s because I have a lot of lines? Four phone lines, 3 connected watches, and one connected iPad.
This looks like a scam text message asking for banking information. Is that hyperlink going to a true T-Mobile website?
This isn’t a scam message. I received the same message a few days ago, different date due to billing cycle differences. This is the same thread that confirms my automatic payment has been received.
I would prefer that, unfortunately, it is real.
This this this.
Don’t interact with this message!
Go straight to T-Mobile.com. Check your account for any messages like this.
I haven’t heard of this at all for anyone, including myself. T-Mobile and Apple have a deal for Apple Card to be used for that 3 percent on service payments. Why would they randomly change it without warning or publication
I’ve been getting the same texts. And emails. And a banner across the top of their website.
Although, it’s only $10 for me, not $40.
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I confirmed it with a store representative when I switched around a month or so ago. You only get the AutoPay discount with a debit card now. It was effective immediately for new customers and is now rolling out to existing customers.
It’s legit. T-mo.co is their shortlink domain and 456 is the shortcode they send from.
Edit:
https://www.tmonews.com/2023/06/t-mobile-reminds-customers-of-autopay-changes-via-sms/
The change is real, there’s a bunch of news articles about it. I still wouldn’t click the link though and go to the website manually to change it
I hope they don’t roll this out to Tmobile Prepaid. I don’t really trust Tmobile with my bank account information.
Paying over $100 each month on cell plans is crazy. If all you use is talk, text, and some data, Connect by Tmobile Prepaid has $15 plan with 3.5GB per month
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It is unfortunately real
Verizon does the same thing. 🫤
All I wanted to do was use a Privacy.com card with them. No discount.
My friend, please, it’s been a good day, let’s not mention Verizon (there’s…history there).
This was the reason why I switched to US Mobile and I’ve been loving it. I know it sounds like a paid comment ahha, but I was a T-Mobile customer for 10 years and I realized I didn’t need to spend $80+/month for the service
I think I’ve heard of them, I’m gonna check them out, thank you!
Yea, we were with sprint for like 20 years. Then they bought T-Mobile and wouldn’t give us shot for our phones. So we switched from paying &90 a month to $60 with new iPhones lol
Switch carriers, why support a company thats actively annoying you and has a record of breaking customers privacy with data leaks?
Yeah, I switched away from T-Mobile after I saw that my nearly $600 a month phone bill was less than $200 with AT&T.
How is that even possible? I pay €27 for unlimited calls and texts, plus 10 GB of data every day. In The Netherlands. You guys are getting scammed I feel.
To be fair, I have 4 accounts (one for each family member). It’s still not as nicely priced as the Netherlands.
That makes sense then, not as bad as I thought. And we live in a tiny country, so the mobile providers need to maintain a lot less infrastructure.
$70 is typical for that, except it’s 30GB of data for the month before they reduce you to around 25kB/s.
Gotta love those theoretical unlimited data caps lol
I just switched to T-Mobile after getting played by both AT&T and Verizon too many times. At this point, I don’t know what I’ll do if T-Mobile tries to screw me over worse than those two did.
You switch to one of the dozens of MVNOs, like Mint Mobile, US Mobile, Cricket, etc etc.
Switch again. Go with whoever has the best value at the time. Don’t get sucked into brand loyalty.
Yeah, I hear ya. To be honest, I’ve had AT&T, T-Mobile, then went to Verizon for a year, then back to T-Mobile in the span of about five years (I had AT&T, since they were Cingular before the switch to T-Mobile the first time). Looks like the three choices we have aren’t the greatest in the world…
Holy shit, your AutoPay discount is $40?! Is this, like, not USD or something?
Lol it’s USD. But I have 4 phone lines, 3 watch lines, and 1 iPad line. I think that’s why it’s at $40?
¯\_(ツ)_/¯
I guess that explains it, but that’s even more scummy, really. You’re paying all these off of tbe same account, yeah? And they’re still using it as an excuse to dupe the fee?
