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@reallykindasorta@slrpnk.net to Mildly Infuriating@lemmy.worldEnglish • 2 months ago

Amazon’s system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

slrpnk.net

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Amazon’s system marked an item I returned a year ago as not received and charged me for this return, but the chat bot already knew they had received it.

slrpnk.net

@reallykindasorta@slrpnk.net to Mildly Infuriating@lemmy.worldEnglish • 2 months ago
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  • @DucktorZee@lemmy.world
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    15•2 months ago

    You were lucky enough to find the chatbot. I had this happen when I could not find any way at all to reach someone about this problem. Ended up eating the charge f*** Amazon

    • @stoly@lemmy.world
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      10•2 months ago

      They seriously hide that shit and move it around so that you can’t find it. Also it gets worse every year.

    • @reallykindasorta@slrpnk.netOP
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      2•2 months ago

      Yeah it’s always annoying to find it:(

    • @punkaccountant@lemm.ee
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      1•2 months ago

      In the app search bar I was able to get the chatbot just by typing the question “how do I chat with customer service?” For future reference.

      • @DucktorZee@lemmy.world
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        2•2 months ago

        Thanks but that was pretty much the last straw on Amazon in my life so I hope to never use this information. 😜

        • @punkaccountant@lemm.ee
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          2•2 months ago

          Even better!

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