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Oh, I’ve tried the shared mailbox thing. I had it at my last city and it worked fine, but our third-party IT service contractor here is the shittiest I’ve ever heard of.
Yeah, experience can be wildly different depending who manages environment.
They took 3 weeks to attach my new plotter to the network because they didn’t know how to figure out how to trace a fucking Cat 5 cable.
We have 12 employees in the city. My home office has a more complicated network closet.