• moosetwin
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    1016 months ago

    we shouldn’t have had to transition but if you didn’t know they were doing this then you probably haven’t tried to play the game within the last 5 years

    • @Hasherm0n@lemmy.world
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      966 months ago

      I’m one of those people. I haven’t played in years. I may never have played again. I only found out because my daughter is now at an age where she asked if we could play together. I received no notice from Microsoft and I don’t do social media so it was a complete surprise to me when I couldn’t log in, then find out through their support that I had lost access to something I had legally paid for.

      • @shadowedcross@sh.itjust.works
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        16 months ago

        I believe that you didn’t receive any notices, but I think that’s an exception rather than the rule, there was probably something wrong going off on their side. I personally received several emails, they were getting kinda annoying, to be honest.

      • @Drigo@sopuli.xyz
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        106 months ago

        I got so many emails from them telling me to transition the account or I would lose it. So they did give lots of notice.

        Even tho it sucks losing access, it’s still a great game worth every penny

        • @Hasherm0n@lemmy.world
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          46 months ago

          So did most of my friends, but I checked multiple times and confirmed that I had nothing. I would have been a lot less annoyed with them if I had received an email and missed or ignored it. For whatever reason, the notifications never made it to me.

            • @psud@aussie.zone
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              16 months ago

              A search in Gmail (which that used) finds stuff on spam. Also Gmail won’t put a Microsoft company’s mail in spam

              • @sugar_in_your_tea@sh.itjust.works
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                16 months ago

                Also Gmail won’t put a Microsoft company’s mail in spam

                I highly doubt that’s true. I have gmail, and it puts official stuff in spam all the time.

                • @psud@aussie.zone
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                  16 months ago

                  Official stuff, sure, but not system generated email from giant companies like Microsoft

                  • @sugar_in_your_tea@sh.itjust.works
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                    16 months ago

                    I’ve had system generated email from Valve go to spam (e.g. security codes). Same with security codes from major banks. It happens a lot less than smaller orgs, but it still happens.

      • @Trollception@sh.itjust.works
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        6 months ago

        You could put in a support ticket explaining your situation. It would probably get resolved as this was an honest mistake.

      • moosetwin
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        166 months ago

        yeah I just wanted to say the “we shouldn’t have had to transition” but I didn’t want the hivemind to get mad at me if I didn’t add a negative to the end

      • @calcopiritus@lemmy.world
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        256 months ago

        I sincerely doubt you received no notice from Microsoft. I received multiple emails from them, even though I didn’t play back then. If I hadn’t transitioned I’m pretty sure they would’ve kept sending me emails.

          • @calcopiritus@lemmy.world
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            46 months ago

            I’m just pointing out misinformation. Me (and many others) received plenty emails from Microsoft. I doubt that they only sent them to some people and not others.

        • @Hasherm0n@lemmy.world
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          146 months ago

          Doubt all you like. I checked multiple times after opening a ticket to make sure I hadn’t missed something. I would actually be a lot less annoyed with them if I had.

          • @calcopiritus@lemmy.world
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            26 months ago

            Were you using a weird email provider? Maybe the emails were sent to spam. Or you were looking in the wrong email.

            • @Hasherm0n@lemmy.world
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              26 months ago

              Nope, it was Gmail and I know it’s the correct account because I have other emails regarding that account going back a few years including confirmations and a password reset.

              I did check spam at the time. I really tried to give them the benefit of the doubt but all I can figure is my account slipped through some weird crack. It’s likely I never would have even known if it weren’t for my kid asking me one day if we could play together.