I’m one of those people. I haven’t played in years. I may never have played again. I only found out because my daughter is now at an age where she asked if we could play together. I received no notice from Microsoft and I don’t do social media so it was a complete surprise to me when I couldn’t log in, then find out through their support that I had lost access to something I had legally paid for.
I believe that you didn’t receive any notices, but I think that’s an exception rather than the rule, there was probably something wrong going off on their side. I personally received several emails, they were getting kinda annoying, to be honest.
I sincerely doubt you received no notice from Microsoft. I received multiple emails from them, even though I didn’t play back then. If I hadn’t transitioned I’m pretty sure they would’ve kept sending me emails.
I got no notice. I’ve got an alpha account.
Doubt all you like. I checked multiple times after opening a ticket to make sure I hadn’t missed something. I would actually be a lot less annoyed with them if I had.
Were you using a weird email provider? Maybe the emails were sent to spam. Or you were looking in the wrong email.
Nope, it was Gmail and I know it’s the correct account because I have other emails regarding that account going back a few years including confirmations and a password reset.
I did check spam at the time. I really tried to give them the benefit of the doubt but all I can figure is my account slipped through some weird crack. It’s likely I never would have even known if it weren’t for my kid asking me one day if we could play together.
You come off sounding like an ass.
I’m just pointing out misinformation. Me (and many others) received plenty emails from Microsoft. I doubt that they only sent them to some people and not others.
yeah I just wanted to say the “we shouldn’t have had to transition” but I didn’t want the hivemind to get mad at me if I didn’t add a negative to the end
I got so many emails from them telling me to transition the account or I would lose it. So they did give lots of notice.
Even tho it sucks losing access, it’s still a great game worth every penny
So did most of my friends, but I checked multiple times and confirmed that I had nothing. I would have been a lot less annoyed with them if I had received an email and missed or ignored it. For whatever reason, the notifications never made it to me.
Probably spam filter? I remember consciously ignoring them for over a year until I finally gave in and converted.
I did check that at the time as well. Nothing was there.
A search in Gmail (which that used) finds stuff on spam. Also Gmail won’t put a Microsoft company’s mail in spam
Also Gmail won’t put a Microsoft company’s mail in spam
I highly doubt that’s true. I have gmail, and it puts official stuff in spam all the time.
Official stuff, sure, but not system generated email from giant companies like Microsoft
I’ve had system generated email from Valve go to spam (e.g. security codes). Same with security codes from major banks. It happens a lot less than smaller orgs, but it still happens.
You could put in a support ticket explaining your situation. It would probably get resolved as this was an honest mistake.
No, MS doesn’t care. Had to rebuy for my daughter.
Could have just migrated like everyone else that isn’t an idiot.
I did. Unfortunately the chain ended with repeated canned responses to me that the grace period had ended and the only way I could get access again was to repurchase the game.
